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Reportting tool about ticket SLA

New User

Aug 10, 2017, 3:30 AM

Views: 2521
Reportting tool about ticket SLA

Hello All,

We have a reporting tool running on perl to for our ticketing system. It is supposed to show if the SLA for the ticket is breached or not, but for some reason it shows that all tickets have passed the SLA. I am attaching the code.

Could some take a look and advise what might be wrong?

Thanks Smile
Attachments: server.py (7.81 KB)

Veteran / Moderator

Aug 10, 2017, 1:11 PM

Views: 2515
Re: [vstanchev] Reportting tool about ticket SLA

That's a python script, not perl.

You might want to post your question in one of the python forums.